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Continuous Quality Improvement and the Care of Persons with Multiple Sclerosis: Two Case Studies

The Mellen Center, Cleveland Clinic Foundation, Cleveland, Ohio

Duncan Neuhauser

Department of Epidemiology and Biostatistics, School of Medicine, Case Western Reserve University, Cleveland, Ohio

The principles of Continuous Quality Improvement (CQI) continue to gain acceptance as a means of improving health care delivery. They are especially appropriate in the out patient management of a chronic progressive disease such as multiple sclerosis (MS). This paper reviews why CQI facilitates care with this type of disease; discusses how one clinical facility, The Cleveland Clinic Foundation Mellen Center for Multiple Sclero sis Treatment and Research, has implemented these principles in defining and revising our general clinical operation; and describes how these same techniques are useful in developing (a) administrative strategies and (b) a treatment plan for one individual. Key Words: Multiple sclerosis—Continuous quality improvement—Comprehensive care.

Neurorehabilitation and Neural Repair, Vol. 9, No. 1, 7-13 (1995)
DOI: 10.1177/154596839500900102


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